Have questions?
Do you have questions? Our customer service is at your disposal and will respond as soon as possible.
Do not hesitate to contact us at contact@cyclmania.co.uk.
Here are the questions you often ask us:
When will I receive my order?
Orders are usually shipped from our warehouses within 3 business days.
Then expect between 6 to 17 business days for your item to arrive at your home.
During peak periods, it may take up to 6 days before shipment. Our packages are shipped with La Poste; we do not work with relay points.
My order is not complete
Since we have different storage locations and work with various manufacturers, you might receive your products in separate packages. So, don’t worry if you don’t receive everything at once.
Our average delivery times are 6 to 17 business days. It's possible that some packages may take a bit longer than this.
However, if you still have not received your package after 30 business days from ordering, we will fully refund you, and you can keep the item when you receive it.
Contact us at contact@cyclmania.co.uk to report an unreceived item.
Can I cancel or modify my order?
We process the orders you place quickly, usually within 12 hours.
For this reason, you have 12 hours after ordering to send a cancellation or modification email to contact@cyclmania.co.uk
Beyond this time, your items will have already been shipped, so we will not be able to modify your order.
The item I received is broken/defective?
Despite our demanding selection of trusted carriers, it may happen that your package arrives damaged.
In this case, or in the case of a design fault, contact us at contact@cyclmania.co.uk with the following details:
1. Your order number
2. The description of the problem (wrong / defective item, ...)
3. A photo or a video
You will not need to return the product, and we will directly refund the amount of your order in the form of a voucher (if you wish for another form of refund, please specify).
What payment methods do you accept?
We accept the following payment methods on our website: Visa, American Express, Mastercard, Debit Cards, PayPal, and Bank Cards.
Are my information secure?
To protect your personal information, we take reasonable precautions and follow the best practices in the industry to make sure they are not lost, misused, accessed, disclosed, altered, or destroyed inappropriately.
If you provide us with your credit card information, it will be encrypted using SSL security protocol and stored with AES-256 encryption.
Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
